Tata Communications won a deal from Sistema Shyam TeleServices (SSTL), a pan India mobile license holder, to deploy its on-demand hosted contact center (InstaCC) services for all SSTL circles across the country, allowing the telco to move from capex to opex model.

SSTL, a joint venture between Russia’s Sistema and India’s Shyam group, is currently undertaking a roll out plan of its mobile services under the MTS brand. It has a subscriber base of over 1.3 a million across Tamil Nadu, Kerala, Rajasthan, Kolkata, West Bengal and Bihar.

Under the deal, Tata Communications would deploy its hosted contact center solution InstaCC on a pay-per-use model for MTS, thereby freeing up resources and capital.

Tata Communications has deployed all the critical hardware and software needed to run a call center like IVR, Automatic Call Distribution (ACD) with third party business applications. MTS would pay on actual usage basis, giving it the freedom to ramp up or ramp down based on the business environment.

In the first phase, Tata Communications would be managing infrastructure for 2,000 seats across all their circles, of which 700 seats are already deployed across their South and East circles. Currently the Northern circle is getting deployed.